Phoenix Centre planning new model to reduce wait times, provide more immediate service


Posted on Tuesday July 9, 2019

Across Ontario the wait time for children’s mental health services has been an issue agencies have been challenged by with wait times ranging from several months to several years.

Locally, the Phoenix Centre for Children and Families has had these same struggles and has made reducing wait time a priority.

Four years ago, with funding help from Canada Post, RBC and True Patriots Love, the Phoenix Centre was able to implement Walk-In Clinics across the county. This resulted in a reduction of wait times from an average of six to eight months to an average of three to four months.

“Although new investments are being made by the Ontario Government, we realize the solution has to include new ways of working, not just more money,” said Greg Lubimiv, Executive Director of the Phoenix Centre.

As a result, the Phoenix Centre is planning a new Intake/Brief Services model that is designed to reduce wait times and provide more immediate service to children/youth and their families. The aim with this new system is to schedule appointments within two weeks of the initial call for service.

In order to achieve this, the Phoenix Centre has temporarily closed intake services from July 2 – September 27, 2019 to prepare for the new and more efficient delivery and approa

Clients can still receive services at one of the 4 Walk-In clinics available (please see schedule at Crisis cases will receive immediate service as per the agency protocol.