For the fifth year, the Petawawa Quality Inn and Suites received a Platinum Hospitality Award by Choice Hotels Canada. It was presented to the owners on May 31. (Above left to right) Franchise Performance Consultant at Choice Hotels Canada Rob Alldred, General Manager Jessica Schmidt, owners Hans and Gabriele Feldtanzer, and Director of Franchise Services Brendan Gibney.(Photo by Patricia Leboeuf, Petawawa Post)
Winning such a prestigious award would not have been possible without the help of the staff. (Back row left to right) Shelley Morrow, Christy Burchat, Glenda Bell, Maritza Auguilar, Kristin Stoddart, Dawn Niles, Hans Feldtanzer, Gabriele Feldtanzer, Jessica Schmidt, Grant Valliant, Kristyne Johnson, Deinse d’Anjou, Emma Downey and Stephanie Gaines. (Front row left to right) Dani Ernst, Mike Thompson, Catherine Martinook, Jenna Hesse, Rose Cyr, Sheena Cake and Petra Manny. (Photo by Patricia Leboeuf, Petawawa Post)
Petawawa Quality Inn and Suites earns fifth Platinum Hospitality Award
By Patricia Leboeuf
Posted on Thursday, June 9, 2016
Petawawa Quality Inn and Suites owners Hans and Gabriele Feldtanzer have been in the hospitality business for years, and have received many accolades and awards.
That distinguished track record, however, does not diminish their pride in receiving a fifth Platinum Hospitality Award from Choice Hotels Canada. “I think we really care,” said Hans. “Little things matter.”
This isn’t just talk. He was found shortly before the May 31 award ceremony in the hotel’s hot tub, scrubbing the grout to make it perfect for clients. Again.
The couple knows the secret to running a good hotel is simple; treat customers the way they like to be treated. That includes little details here and there to augment their guests’ stays, as well as having an incredible team of staff. This attitude is what makes their hotel continuously shine.“We have good management and we have some team members that have been with us for six, seven years now,” said Gabriele. “They are the ones that won. We are very proud of this.”
This Quality Inn and Suites is part of Choice Hotels Canada, which is composed of 323 hotels from Victoria, BC to Gander, NL. Every spring, the chain recognizes the top three per cent with platinum awards. “This is maybe our only hotel that has won an award every year it has qualified for one,” said Director of Franchise Services Brendan Gibney. “We are so thrilled to have you in our system,” he added, addressing the Feldtanzers. “You are easily our best owners in the system.”
It is a business that is open 365 days a year and requires standards to be maintained, and exceeded, every hour of the day, said Gibney. This hotel holds high standards and out of seven of nine categories, they were rated in the top ten. Out of all hotels, they came in fourth for cleanliness of rooms and bathrooms.
Though outside factors do not consider into this award, the hotel has been given a 95 per cent satisfaction rating on TripAdvisor and 4.6 stars on Expedia. There are also countless reviews praising the employees for their dedication. “The fact that your staff is so strong is really a driver to this success,” he said.
Rob Alldred, Franchise Performance Consultant at Choice Hotels Canada, had nothing but positive things to say about the owners, giving them and their staff full credit for winning this award. He highlighted how impressed he was by the team’s engaged, hard working and professional attitude. “It’s really enjoyable for me to come and work with them, and I really have a lot of fun because they are great people,” said Alldred.
As well as winning an award for each of the past five years, this hotel took home Canadian Hotel of the Year Award Petawawa in 2012. Quality Inn and Suites was also nominated for the 2016 International Quality Hotel of the year, awarded by Choice Hotels International Inc., but were narrowly edged out by Sweden. “What an honour to be nominated though,” said Gabriele. “So that was great. That is the one thing that we are missing.”